Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you need to exchange for the same item, send us an email at email@example.com and send your item to: Yoshi Jones, Level 1, 249 King Street, Newtown, 2042, NSW. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery is free via express post within Australia for orders over $100.
For purchases between $56 -$100, delivery is free via Regular Post.
Order under $55 will cost just $5 for postage.
For any purchase over $300 overseas delivery is free. For any purchases under $300 overseas the delivery cost is $20. Your purchase will be packed and dispatched within 48 hours of the order being placed. All other countries delivery is AUD$20.00 with an extra AUD$5.00 for each individual item.
Pick up in store, please allow two working days.